Privacy Policy

Last updated: April 22, 2026

Introduction

U-City Storage and Pullman Mini Storage (together, “we,” “us,” or “our”) operate the website ucitystorage.com, which represents our storage facilities in Moscow, Idaho and Pullman, Washington. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, rent a storage unit, or opt in to receive text messages from us. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal information you provide: your name, mailing address, email address, phone number, billing and payment information, and any other details you share when you fill out a form on our website, request a quote, rent a unit, contact customer service, or opt in to receive text messages or email updates.
Information automatically collected: your IP address, browser type, device information, referring site, and browsing behavior (such as pages visited and time spent on the website), collected through cookies and similar technologies.
Communications records: the contents of messages, texts, and emails you send us, and our replies, so we can respond to your questions and keep a record of account activity.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our website, facilities, and services.
Process storage unit rentals, payments, and account management.
Respond to your inquiries, customer service requests, and rental questions.
Send you transactional and service messages (such as rental confirmations, billing notices, gate-access information, and account alerts) by email, phone, or SMS text.

Send you optional updates, promotions, or newsletters if you have opted in to receive them.

Analyze website usage to enhance user experience and functionality.

Comply with legal obligations and protect our rights, property, and safety.

SMS / Text Messaging

We offer SMS text messaging so we can reach you about your storage account. You may provide your mobile phone number and opt in to receive text messages from U-City Storage or Pullman Mini Storage by entering your number on our website forms, checking a consent box, signing a rental agreement, replying to a message with a keyword such as “JOIN” or “START,” or otherwise affirmatively consenting.

The types of messages we may send include rental and billing reminders, gate-access codes, account notifications, service updates, responses to your questions, and occasional promotional messages if you have opted in to those separately. Message frequency varies. Message and data rates may apply based on your mobile carrier plan.

You can opt out of SMS messages at any time by replying STOP to any text message from us. For help, reply HELP or contact us at [email protected] or (208) 273-5333. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All SMS opt-in data and consent are not shared with any third parties. Information sharing to subcontractors who support our services, such as SMS platforms or customer-support tools, is permitted only to the extent necessary to deliver the messages you have requested.

Sharing of Your Information

We do not sell, rent, or share your personal information — including your phone number and SMS consent — with third parties or affiliates for their own marketing, advertising, or lead-generation purposes.

Your personal information is only shared in the following limited circumstances:

With service providers who help us operate our website, facilities, and services (for example, website hosting, payment processing, billing, email delivery, and SMS messaging platforms), under written agreements that limit their use of the information to providing services to us.
When required by law, such as to comply with a subpoena, court order, regulatory request, or other legal obligation, or to protect our rights, property, staff, tenants, or the public.
In connection with a business transfer, such as a merger, acquisition, financing, or sale of assets, in which case we will require the recipient to honor this Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep the site working, analyze website performance, remember your preferences, and deliver relevant content. You can manage or disable cookies through your browser settings, though this may affect your ability to use certain features.

Your Choices

Email: You may opt out of newsletters or promotional emails by following the unsubscribe instructions in those messages or by contacting us.
SMS: You may opt out of text messages at any time by replying STOP to any text you receive from us. You will still receive essential account-related messages where required.
Cookies: You can disable cookies through your browser settings, though some site features may not function properly.
Access and corrections: You may contact us to request access to, correction of, or deletion of the personal information we hold about you, subject to applicable law.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Children’s Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

U-City Storage / Pullman Mini Storage

1008 Wasankari Lane, Moscow, ID 83843

155 NW Harold Dr, Pullman, WA 99163

Email: [email protected]

Phone: (208) 273-5333 (Moscow) • (509) 334-1900 (Pullman)